Rupee IVR Admin

User Supervisor

Total Agents

Active Calls

Generated PINs

System Status

✅ Online

Multi-Tenant Management

🆔 Client ID Registry

Quick reference of all registered dialer client IDs across tenants. Each Client ID maps to a unique hash key for secure dialer access.

Total Client IDs

Active Clients

Inactive Clients

Tenants with Clients

Filter by Tenant

Filter by Status

Client ID	Tenant	SIP Username	SIP Server	Hash Key	Status	Created	Dialer URL	Ext. Install

Tenant Management

Tenant ID	Company Name	Agents	Created	Actions

Agent Management

Agent ID	Name	Tenant	Role	Status	Agent PIN	Extension PIN	Last IP	Recording	Created	Actions

Generate Extension PINs

Create unique 10-digit PINs for agent extensions to unlock advanced features.

PIN	Assigned To	Created	Actions

Call Recordings

Manage and playback recorded calls

Filter by Tenant

Filter by Agent

Date/Time	Agent	Tenant	From	To	Duration	File Size	Actions

SIP Dialer Client Management

Manage standalone SIP dialer clients with API authentication (non-WebRTC)

Dialer Clients

Client ID	Tenant	Hash Key	API URL	SIP Server	Status	Created	Actions	Ext. Install

Server IP Configuration

Configure SIP server IPs for each tenant. Extensions will show connection status to these servers.

🧩 Chrome Extension Settings

Set your Chrome extension ID to enable auto-install links in Client ID and SIP Clients tabs. Get the ID after publishing to Chrome Web Store or from chrome://extensions.

Extension ID

Tenant	Server Name	IP Address	Port	Protocol	Status	Last Updated	Actions

Live Extension Monitor

Real-time diagnostic data from browser extension service workers

Active Extensions

Connected Agents

Active Calls

Avg CPU Usage

Agent	Tenant	Browser	Server IP	Connection	CPU	Memory	Call Status	Last Update

Extension Call Records

View call records submitted by agents from their browser extensions.

✅ Positive

❌ Negative

⏳ Neutral

📋 Other

📞 Callbacks

Filter by Tenant

Filter by Agent

Filter by Disposition

Date/Time	Agent	Tenant	From	To	Duration	Disposition	Status	Call Quality	Actions

🔐 Role Assignment Control

Admin-only panel. Assign or change roles for tenant supervisor and agent accounts. Control which tabs and features each role can access.

🟡 Admin

✅ Full system access
✅ Create/delete tenants
✅ Manage all agents
✅ Role assignment
✅ SIP Clients & Server Config
✅ Recordings & PIN Generator

🔵 Supervisor

✅ View own tenant agents
✅ Call Records (own tenant)
✅ Reports (own tenant)
❌ Cannot create tenants
❌ No SIP Clients/Server Config
❌ No Role Assignment

🟢 Agent

✅ Login via extension
✅ Make/receive calls
❌ No portal access
❌ No reports
❌ No management features

Filter by Tenant

Filter by Role

Agent ID	Name	Tenant	Current Role	Status	Login PIN	Created	Assign Role	Actions

📋 Role Change Log

No role changes recorded yet

💰 Billing & Invoicing

Create invoices, proforma invoices, configure auto-invoicing, and manage email settings

Total Invoices

Pending Payment

Paid

Overdue

Total Revenue

Filter by Tenant

Status

Invoice #	Tenant	Customer	Date	Due Date	Amount	Status	Actions

Proforma invoices are editable drafts. Convert to final invoice when ready.

Proforma #	Tenant	Customer	Date	Amount	Status	Actions

📄 Create New Invoice

Invoice Type

Tenant

Customer Name

Customer Email

Invoice Date

Due Date

Currency

Line Items

DescriptionQtyUnit PriceTotal

0.00

Tax Rate (%)

Discount (%)

Subtotal:0.00

Tax:0.00

Discount:0.00

Total:0.00

Notes / Terms

📤 Send Invoice

Select an invoice and send it via email. Supports placeholders for personalization.

Select Invoice

Recipient Email

Email Subject

Email Body (supports placeholders)

Available Placeholders:

{{customer_name}} {{invoice_number}} {{invoice_date}} {{due_date}} {{total_amount}} {{currency}} {{tenant_name}} {{invoice_notes}}

⚡ Auto-Invoicing Configuration

Automatically generate and send invoices on a recurring schedule

Auto-Invoice Enabled

Billing Cycle

Next Invoice Date

Payment Due (days after invoice)

Default Currency

Auto-Send on Creation

Default Line Items (JSON)

Auto-Invoice Tenants

📋 Auto-Invoice History

Date Generated	Tenant	Invoice #	Amount	Status
No auto-generated invoices yet

📧 Email Configuration

Configure SMTP settings for sending invoices and notifications

SMTP Host

SMTP Port

Email Address (From)

Display Name

SMTP Username

SMTP Password

Encryption

CC (optional)

Email Signature

✉️ Message Center

Send personalized messages to tenants, agents, or customers using templates with placeholder variables

✏️ Compose Message

Recipient Type

Recipient

Load Template (optional)

Subject

Message Body

📌 Insert Placeholder:

{{customer_name}} {{tenant_id}} {{tenant_name}} {{agent_name}} {{agent_id}} {{agent_role}} {{agent_pin}} {{date}} {{portal_url}} {{company_name}} {{total_agents}} {{login_url}}

Reusable message templates with placeholder support

Date	Recipient	Subject	Type	Status	Actions
No messages sent yet

👔 Supervisor Dashboard

Real-time agent monitoring, barge-in controls, and call disposition tracking

Listening to Agent...

Active Agents

Currently clocked in

Calls Today

Total calls handled

Avg Call Time

0:00

Average duration

Success Rate

Answered + Sales

Live Agent Status

No agents found

Waiting for agents to clock in...

Recent Activity

No recent activity

📊 Agent Reports

Agent Name	Status	Work Time	Calls Made	Answered	Sales	No Answer	Other
No data available

Call Dispositions

No call dispositions recorded yet

📞 Web Agent Console

Full-featured agent console with SIP webphone, dialpad, phonebook, CRM, scripts, and session tracking

Agent Performance Reports

Filter by Tenant

Date Range

Calls by Tenant

Performance Distribution

Total Calls

Avg Call Duration

Active Agents

Attendance Rate

Individual Agent Performance

Agent Name	Tenant	Calls Made	Calls Answered	Avg Duration	Total Talk Time	Attendance	Performance	Actions

Rupee IVR Admin

Total Agents

Active Calls

Generated PINs

System Status

Multi-Tenant Management

🆔 Client ID Registry

Total Client IDs

Active Clients

Inactive Clients

Tenants with Clients

Tenant Management

Agent Management

Generate Extension PINs

Call Recordings

SIP Dialer Client Management

Dialer Clients

Server IP Configuration

🧩 Chrome Extension Settings

Live Extension Monitor

Active Extensions

Connected Agents

Active Calls

Avg CPU Usage

Extension Call Records

🔐 Role Assignment Control

🟡 Admin

🔵 Supervisor

🟢 Agent

📋 Role Change Log

💰 Billing & Invoicing

Total Invoices

Pending Payment

Paid

Overdue

Total Revenue

📄 Create New Invoice

Line Items

Invoice Preview

📤 Send Invoice

⚡ Auto-Invoicing Configuration

📋 Auto-Invoice History

📧 Email Configuration

✉️ Message Center

✏️ Compose Message

📧 Message Preview

👔 Supervisor Dashboard

Active Agents

Calls Today

Avg Call Time

Success Rate

Live Agent Status 🔄 Refresh

Recent Activity

📊 Agent Reports 📥 Export Agent Reports

Call Dispositions 📥 Export CSV

📞 Web Agent Console

Agent Performance Reports

Calls by Tenant

Performance Distribution

Total Calls

Avg Call Duration

Active Agents

Attendance Rate

Individual Agent Performance

Create New Agent

Create New Tenant

Create Dialer SIP Client

Add Server IP Configuration

🎧 Barge-In

Live Agent Status

📊 Agent Reports

Call Dispositions